Refund policy
SHIPPING POLICY & RETURN POLICY
Shipping Policy
Processing Time
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Orders are processed within 1–5 business days.
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During peak seasons, production may require additional time.
Shipping Time
Estimated shipping times vary depending on destination and courier availability.
Delivery estimates are not guaranteed.
Shipping Delays
We are not responsible for delays caused by:
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Courier partners
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Customs clearance
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Weather conditions
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Public holidays
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Natural disasters
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High seasonal demand
Incorrect Address
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect addresses may incur additional shipping charges.
RETURN & REFUND POLICY
Eligible Cases
Returns, replacements, or refunds may be approved if:
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Wrong item received
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Defective product received
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Damaged product received
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Printing/manufacturing defect
Non-Eligible Cases
Returns and refunds will not be provided for:
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Change of mind
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Wrong size selected
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Color preference issues
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Minor print placement variations
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Shipping delays beyond our control
Reporting Issues
Customers must contact us within 7 days of receiving their order.
Send:
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Order Number
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Photos of the issue
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Description of the problem
to:
Email: vibeshift.company@gmail.com
Support Response Time
All customer support requests are reviewed within 24–48 business hours.
Contact Us
For all questions regarding orders, shipping, returns, exchanges, refunds, or product inquiries:
Email: vibeshift.company@gmail.com
Support Channel: Email Only
Response Time: 24–48 Business Hours